Cheryl Morris

Cheryl Morris is an accomplished Operations Manager at The Very Group since September 2020, leading the large item after-care team and achieving NPS scores above industry standards while driving successful change projects. Previously, as a Retail Team Leader at The Very Group, Cheryl transformed a newly established customer care department into a high-performing area, identified process enhancements, and managed initiatives like the Kick Starter programme to support new recruits. With 14 years of experience at Barclays, Cheryl served as a Collections Team Leader, managing risk and developing colleagues across multiple teams, and demonstrated expertise in handling customer complaints in compliance with regulatory standards.