Evlicia Smith

Evlicia Smith has a combination of customer service, administrative, and marketing experience. Evlicia started their career as a Marketing Intern at The Mosaic Group in 2018. Later that year, they worked as an Administrative Assistant Intern at Tallahassee Memorial HealthCare, where they assisted with goal development, paperwork, and patient document maintenance. In 2019, Evlicia became an Administrative Coordinator at Tallahassee Memorial HealthCare, serving as a point of contact and providing non-clinical administrative support.

Evlicia then transitioned to Banfield Pet Hospital as a Client Service Coordinator, where they demonstrated strong customer service skills, supervised operations, conducted training, and mentored team members. In their most recent role at The Vets, Evlicia has held two positions, starting as a Customer Service Representative and currently serving as a Senior Customer Service Representative.

Throughout their various roles, Evlicia has showcased their ability to build rapport with customers, respond empathetically, promote efficiency, and effectively manage projects and time. Evlicia has also shown dedication to client satisfaction, revenue growth, and staying updated on emerging markets.

Evlicia Smith obtained a Bachelor's degree in Health/Health Care Administration/Management from Florida Agricultural and Mechanical University, completing their studies from 2014 to 2018. In addition to their degree, they have obtained several certifications. These certifications include "Project Execution: Running the Project" from Coursera, which they obtained in July 2023, "Google Project Management | Specialization" from Coursera, obtained in June 2023, "Project Planning: Putting It All Together" from Coursera, obtained in June 2023, "Project Initiation: Starting a Successful Project" from Coursera, obtained in May 2023, "Foundations of Project Management" from Coursera, obtained in April 2023, and "Strategic Thinking" from LinkedIn, obtained in January 2023.