Olivia Banerjee

Olivia Banerjee is currently a Service Manager at Razorpay, having started in September 2024. Prior to this role, Olivia served as a Zonal Process Manager (East) at Hitachi Payment Services Pvt. Ltd. from April 2022 to September 2024, overseeing the management of processes across multiple states and handling a workforce of over 240 employees. Previous experience includes roles such as Process Associate at HSBC, where Olivia resolved customer issues, and Subject Matter Expert in Operations at Amazon, focusing on incident management and documentation. Early career positions encompassed roles in hospitality, human resources, and clinical dietetics. Olivia holds an MBA in Business Analytics from the Institute of Management Technology, Ghaziabad, and a BSc in Biochemistry and Food Science from Calcutta University.