Joseph F. Brumbelow

Joseph F. Brumbelow has extensive work experience in customer support and management roles. Joseph F. is currently the Director of Customer Support at Theatro, a position they have held since January 2022. Prior to this, they served as the Senior Manager of Customer Support at the same company, starting in August 2018.

Before joining Theatro, Joseph worked at Optum360 / United Healthcare as an Account Management Consultant for their Client Services division from March 2014 to July 2018. In this role, they managed implementation activities and reporting for Population Health / Patient Outreach programs. Joseph F. also collaborated with C-Suite leadership to design patient outreach programs and develop communication strategies.

From April 2011 to March 2014, Joseph worked at HealthTexas Provider Network (HTPN) as the Manager of the Care Coordination Contact Center. Joseph F. oversaw a multi-disciplinary team and designed various programs for centralized care coordination.

Joseph also has experience in operations management. Joseph F. served as the National Dispatch Manager at Coach America from February 2010 to April 2011, where they managed a 24/7 driver dispatch operation for a national transportation organization. Prior to this, they worked as the Director of Operations at Home Buyers Warranty from 2004 to 2008, where they provided functional oversight for a regional operational facility and achieved significant cost reductions and performance improvements.

Earlier in their career, Joseph held managerial positions at Publishing Concepts, Armstrong Wood Products, Primesource FSE, and Ascendant Solutions. These roles involved managing contact centers, implementing process improvements, and achieving substantial results in customer service and operational efficiency.

Overall, Joseph F. Brumbelow brings a wealth of experience in customer support, management, and operations to their current role at Theatro.

Joseph F. Brumbelow attended the University of North Texas, where they studied Marketing & Business Administration. Joseph F. later transferred to the University of Texas at Tyler and completed a Bachelor of Business Administration (B.B.A.) degree with a focus on Marketing/Marketing Management, General. No specific start or end-year information was provided for either institution.