Thena
Katrina Huang is an accomplished professional with extensive experience in customer success and marketing. Currently serving as an Enterprise Customer Success Manager at Zencity, Katrina aids local governments in utilizing analytics to enhance community engagement. As a Founding Growth Advisor for Thena, Katrina contributes to customer acquisition and growth strategies within Slack shared channels. Previous roles include Customer Success Mentor at Catalyst Software, where Katrina coached aspiring Customer Success Leaders, and Enterprise Customer Success Manager at Branch, achieving notable retention and expansion metrics. Katrina has also excelled in senior customer success roles at Sailthru and Aspire, where data-driven strategies and customer relationships were prioritized. Early career accomplishments include significant social media management roles at Homepolish and ANN INC., leading to award nominations and substantial audience growth. Katrina holds a Bachelor of Science in Marketing from Case Western Reserve University.
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Thena
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Thena started in April 2022 by former Branch and Goldman Sachs executives with a vision of redefining customer communication and intelligence. We raised pre-seed from Pejman Nozad of Pear VC, Ben Narasin of Tenacity Fund, Mike Molinet of Branch, Michael Katz of mParticle, Coby Berman of Radar, J Zac of Lattice and others. Email is old. Slack is new. Communicate with your customers from their favorite messaging app, where they already communicate with their teams. Thena makes it easy for customers to open requests, attach files and launch chat conversations in sync with internal tools - all from the convenience of Slack. Automate your communications, reduce human errors and reduce resolution times by 30%.