Christy Tofanelli, CCSMP, SMS

Christy Tofanelli, CCSMP, SMS has worked in various roles since 1994. Christy began their career at State Farm as a Risk & Compliance Analyst/Social Media Compliance, Marketing Associate, Flood Specialist I, Learning and Development Specialist, Auto Consolidated Claims Processor, and World Processor. In 2020, they joined Proofpoint as a Senior Digital Risk Account Manager, where they provided recommendations for customer account set ups and collaborated with business partners and customers on product configurations. In 2021, they became Team Lead of Customer Success and Senior Customer Success Manager at Theta Lake, where they supported large enterprise financial services customers and displayed a strong knowledge of how security and compliance programs work in financial services and how they relate to using collaboration tools.

Christy Tofanelli, CCSMP, SMS has a Bachelor in Criminal Justice from Saint Leo University (2010 - 2012) and an Associate from Polk State College. Christy has also obtained a Certified Customer Success Management Professional certification from Practical CSM in May 2022 and a Social Media Strategist certification from the National Institute for Social Media in July 2018.