Angelica Landinez

Angelica Landinez is an experienced professional in customer service and product support, currently serving as Product Support Specialist Team Lead at Thinkific since November 2020. Prior to this role, Angelica held various positions at Booking.com from May 2017 to September 2020, starting as a Customer Service Specialist, advancing to Senior Customer Service Specialist, and ultimately becoming Customer Service Team Lead, where responsibilities included managing a team, coaching agents, and improving customer experience performance. Earlier experience includes working as a Court Clerk at Rama Judicial from January 2012 to February 2016. Angelica holds multiple academic degrees, including a Bachelor of Laws from Universidad Autónoma de Bucaramanga and two specializations in commercial law and torts from Universidad Autónoma de Bucaramanga and Universidad Externado de Colombia.