Jack Frentzen

Jack Frentzen has held various roles throughout their work experience. Their most recent position was as the Vice President of Customer Experience at Thomas Scientific since 2020. Prior to that, in the same year, they worked as a Brand Ambassador for owayo. From 2018 to 2019, they served as the Director of Member and Provider Relations at Health Partners Plans. Jack also held the position of National Director of Customer Service and Administration at Rentokil Steritech North America from 2014 to 2018. Before that, from 2012 to 2014, they worked as an Operations Manager and Consultant for Sales Operations at Dun & Bradstreet. Jack also has experience as the Director of Customer Service at ReminderMedia from 2011 to 2012, and as the Second Vice President of Client Relations at Cenlar FSB from 2005 to 2011. Jack's earlier roles include an Operational Risk Consultant at Wells Fargo from 2004 to 2005, and the Vice President of Default Servicing at American Business Financial Services from 2000 to 2004.

Jack Frentzen is currently pursuing a Bachelor's of Science degree in Healthcare Administration from Purdue Global, with an anticipated completion date of undefined.

In 1991, they attended Temple University, where they studied Business Administration and Management, with no specified degree obtained.

Jack Frentzen also holds several certifications in various fields. In 2017, they obtained the Basic Customer Service Quiz certification from LiveChat - customer service software. In 2014, they completed Administrator Training for Inbound Call Center, Outbound Call Center, Reporting, and Supervisor from Five9. In 2003, they received certification in MS Access Form and Report Development from EXECUTRAIN. Jack also holds certifications in MS Access Tables and Queries from EXECUTRAIN (2002), Advanced MS Excel Development from EXECUTRAIN (2001), Command Post Training from Melita International (2000), Crystal Reports Development from Melita International (2000), Leadership for Managers from Dale Carnegie Training (1996), and Supervisor Training and Application Tools & Development from Davox Corporation (1996).