Amber Canales

Amber Canales has a diverse work experience spanning various industries. Amber started their career as a Seasonal Administration staff at the City of Austin, where they provided administrative support for the Austin Aquatics Department. Amber then worked as an AppleCare Advisor at Apple, acting as the first point of contact for customer inquiries. Amber later joined Victoria's Secret as a Sales Associate, where they excelled in driving sales and providing excellent customer service. Amber's leadership skills were recognized when they were promoted to Merchandising Supervisor at Victoria's Secret, where they trained and developed a team of associates. Amber then ventured into entrepreneurship as the Small Business Owner of The Austin BatBox, a successful regional subscription box company. Amber also gained experience in the e-commerce industry as a Customer Support Specialist and later as a Senior Support Specialist at Cratejoy. In these roles, they demonstrated strong problem-solving skills and contributed to improving customer satisfaction. Amber's passion for photography led their to establish their own business, Amber Canales Photography, where they delight clients with their expertise in various photography fields. Amber excels at project management, planning photo shoots, and building strong client relationships. Amber's social media skills were utilized in their positions as a Social Media Manager & Consultant at The Social Solutionista and as a Social Media Manager at the Austin School of Music. In these roles, they developed content strategies, analyzed engagement data, and created engaging content to build online communities. Amber's most recent position is as a Social Media Care Specialist at Threadless, where they utilize their expertise in social media to assist customers and enhance their experience. Overall, Amber Canales brings a range of skills and experiences to their work, including customer service, leadership, entrepreneurship, and social media management.

Amber Canales completed their Bachelor of Arts (B.A.) degree in Psychology from Texas State University, from 2009 to 2012. In addition to their undergraduate degree, they also obtained several certifications from LinkedIn. These certifications include Customer Retention (August 2021), A Design Thinking Approach to Putting the Customer First (October 2020), Communicating in the Language of Leadership (October 2020), Customer Experience: Journey Mapping (October 2020), Customer Success Management Fundamentals (October 2020), Leading with Next-Generation KPIs, with Michael Schrage (October 2020), Take a More Creative Approach to Problem-Solving (October 2020), and The Six Morning Habits of High Performers (October 2020).