Emma Hogan

Emma Hogan is a seasoned customer experience professional currently serving as a Senior Customer Experience Manager at Three Ireland since October 2023. Prior to this role, Emma was the Director of Customer Experience for a brief period in 2023. Emma's extensive tenure at Salesforce from January 2011 to April 2023 included various leadership positions, such as Program Director for Customer Experience and Director of Customer Success, where significant accomplishments included driving revenue growth and improving net promoter score metrics. Emma's strategic approach has been characterized by the establishment of global customer experience programs and fostering high employee satisfaction rates. Earlier experience includes a role as CRM Specialist at Ulster Bank, where Emma implemented Salesforce to enhance business performance, complemented by a degree in Marketing and e-Business from Technological University Dublin.