Ronan O'Neill

Ronan O'Neill is an experienced professional in customer care and operations, currently serving as the Director of Services and Head of Consumer Care and Retention at Three Ireland since July 2011. Responsibilities include oversight of collections, customer service, technical support, social media, sales, and operational improvements, managing a team of 7 managers across three centers of excellence. O'Neill previously held positions such as Head of Customer Operations & Collections, where significant cost reductions and enhanced performance were achieved. Prior to Three Ireland, O'Neill worked at eircom as Head of Specialist Teams and at Meteor Mobile Communications in various roles, including Relationship Manager and Credit & Collections Manager, driving productivity and process improvements throughout. Education was completed at Drogheda Grammar School and St Marys Drogheda.