Catherine Olko

Catherine Olko is an experienced professional with a diverse background in customer success and escalation management. Currently serving as an Escalation Manager at Thrive since December 2022, Catherine previously held roles at CentralSquare Technologies, including Customer Success Manager and Sr. Critical Escalation Manager, where responsibilities included managing over 70 accounts and handling critical escalations from various internal stakeholders. Catherine's prior experience includes serving as an Escalation Manager at Veritas Technologies LLC, where Catherine managed enterprise security support cases, and as a Customer Service Supervisor at Houghton Mifflin Harcourt, leading a team in customer interactions and operational processes. Catherine began a career at Avaya, progressing through multiple roles, including Operations Manager and Capacity Manager. Catherine holds a Bachelor of Arts in Education from Kean University.