Kelly Marco

Kelly Marco is currently the Practice Manager at Thriving Center of Psychology, where Kelly oversees and enhances the patient service experience. Previously, Kelly was the Regional Service Manager at Athletico, managing front office administrative staff across 11 physical therapy clinics. With a background in biomedical sciences, Kelly has experience in training staff, developing SOPs, and analyzing metrics to improve patient and employee experiences. Kelly is skilled in maintaining patient confidentiality, verifying insurance benefits, and ensuring accurate claims processing. Kelly's career has included roles in office coordination, donor processing, file origination, and bartending.