Fiona S.

Fiona S. is an accomplished Customer Success professional with extensive experience across various industries, particularly in customer relationship management and account success. Currently serving as the Customer Success Lead at Thrust Carbon, Fiona has previously held senior roles at Kantata, Sabre Travel Network, and Bloomberg Tax, where significant achievements include driving an 80% annual renewal rate and a 97% renewal rate for over 490 clients, respectively. Fiona's career highlights also include managing multi-million-pound customer contracts with a 100% success rate at Sabre Travel Network and leading internal software migrations to enhance operational efficiency at Bloomberg Tax. Fiona's educational background includes a degree in Business Administration from the University of West London and specialized training in ChurnRX methodology.