Assistant Store Manager

Thuma is seeking an Assistant Store Manager to join our flagship team in SoHo. In this role, you will play a critical part in delivering a 6-star guest experience ensuring every interaction embodies Thuma’s inviting, elevated, and confident brand ethos.

You will foster a positive and collaborative work environment, mentoring and developing team members and driving excellent guest service. You will partner closely with store leadership to identify and execute strategies that contribute to the store’s growth and success. You will play a critical role in ensuring all store operations run smoothly including inventory management, team scheduling, and maintaining Thuma’s high visual merchandising standards.

Key Responsibilities:

• Lead by example in providing exceptional guest service, creating a welcoming and guest-centric environment that drives satisfaction, loyalty and sales.
• Serve as a Thuma brand ambassador and product expert, ensuring visually appealing merchandise displays that align with our brand guidelines and company initiatives.
• Assist the Store Manager in day-to-day store operations, including overseeing both the retail space and cafe, maintaining operational efficiency, and ensuring compliance with cash management and safety standards.
• Manage inventory efficiently by partnering with the rest of the team on operations and logistics to maintain optimal stock levels and minimize discrepancies and overall organization.
• Train, mentor, and support new and current team members, fostering a positive and collaborative work environment that encourages professional growth and team excellence.
• Step into leadership responsibilities when the Store Manager is unavailable, including decision-making and guiding the team.
• Collaborate with the Store Manager to develop and execute guest engagement strategies and guest service improvements that align with business goals.
• Support cafe operations as needed, ensuring a high standard of service and care in all guest interactions.
• Maintain the store’s cleanliness and visual standards daily to create an engaging and comfortable shopping experience.
• Perform additional duties as needed to ensure overall store success.

What You’ll Need:

• Must be based in NYC.
• 3 - 5 years of experience in a retail environment.
• Supervisory or management experience strongly preferred.
• Strong skills in visual merchandising with an eye for detail and knowledge of visual design principles.
• Strong customer service skills and operational experience.
• Strong communication, collaboration and problem solving skills.
• Demonstrated experience in inventory management and stock control.
• Proven ability to lead, motivate, and develop a team to achieve goals.
• Excellent interpersonal and communication skills, with a focus on customer satisfaction.
• Proactive problem-solving skills and the ability to make sound decisions in the absence of the Store Manager.
• Flexible availability, including weekends and holidays.
• Familiarity with retail management software.

Physical Requirements:

• Ability to be mobile on the sales floor for extended periods.
• Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.