Pascual Jerome Pattaui

Pascual Jerome Pattaui has a strong background in operations management and quality assurance. Pascual Jerome currently serves as the Head of Quality Analytics at Thumbtack, where they lead a global quality team and is responsible for the overall QA strategy and SLA delivery. Prior to this role, they worked as a Senior Manager of Quality and a Manager II of Quality, where they managed day-to-day quality operations and led process improvement initiatives. Pascual also has experience in business operations analysis and served as a Deputy Operations Manager and a Search Engine Optimization Team Manager. Additionally, they worked as an Operations Consultant at REM Waste Management, where they advised the ops team on hiring, training, and quality assurance. Earlier in their career, Pascual held positions at Convergys and Sitel, where they gained experience in campaign implementation, client services, and team management.

Pascual Jerome Pattaui has a diverse education history. Pascual Jerome obtained a Master of Business Administration (MBA) degree from GLOBIS University - Graduate School of Management, with a focus that is not specified, from 2021 to 2023. Prior to that, they completed a Bachelor's degree in Communication at the University of the Philippines between 2003 and 2012. In 2017, Pascual achieved a Master Black Belt in Lean Six Sigma from the University of the Philippines. Additionally, they have acquired several certifications, including COPC® Best Practices for Quality Management and Certified CX Performance Leader R7.0 from COPC Inc. in February 2022. In October 2019, Pascual obtained a Certified COPC Implementation Leader certification from COPC Inc. Pascual Jerome also holds a Lean for Service certification from Ateneo de Manila University in October 2018. Furthermore, Pascual completed a Lean Six Sigma Master Black Belt Certification Program from the University of the Philippines in August 2017, a Lean Six Sigma Green Belt Certification from Six Sigma PH in July 2016, and a Certified Lean Professional certification from Six Sigma Philippines in August 2015.