Karen Crespo

Karen Crespo currently serves as Senior Director, Business Manager & Chief of Staff for Advice Solutions at TIAA, overseeing marketing and communications operations, including financials and employee engagement. Previous experience includes a role as Senior Business Analyst at AIG, where Karen focused on technology regulatory risk and compliance processes. Earlier positions at TIAA included Senior Director of Business Management Operations, where management responsibilities extended over national consumer business services across 140 offices, as well as implementing centralized service delivery models and strategic workforce integration initiatives. Karen's extensive background in business management and operations is complemented by a solid foundation in technology and regulatory compliance.