Troy Miller

Troy Miller is a senior director of digital customer experience at TIAA, where they provide strategic leadership for the digital sales channel aimed at enhancing customer interactions. With a robust background in digital strategy, product management, and customer experience, they have successfully led large-scale initiatives in agile environments throughout their career. Prior to TIAA, Troy held various leadership roles at Fidelity Investments and Merrill Lynch, focusing on enhancing digital platforms and customer satisfaction. They are currently pursuing a Bachelor of Arts degree at the University of California, Berkeley.