Therese Kozicki

Customer Success Lead at Ticket Tailor

Therese Kozicki has a diverse work experience spanning multiple industries. Therese currently works at Ticket Tailor as a Customer Success Specialist, starting in September 2022. Prior to that, they worked at Pollen as a Senior Customer Experience Specialist from September 2021 to October 2022, and as a Customer Experience Specialist from April 2021 to August 2021.

Before their role at Pollen, Therese worked at Rightangled, first as a Customer Success Manager from February 2021 to April 2021, and earlier as a Customer Service Assistant from December 2020 to February 2021. Therese also gained experience at The Conduit as an Event Manager Assistant until September 2020.

Earlier in their career, Therese held positions at Oasis, serving as a Senior Client Account Executive from 2019 to 2020, and as a Client Account Executive from 2018 to 2019. At Oasis, they specialized in client liaison, concierge services, and managing company inquiries.

Therese's earlier work experience includes roles at URBANFITNESS London, where they worked as a Personal Trainer and Studio Coordinator, and at Emirates as a Senior Cabin Crew in Business Class and as a Cabin Crew in Economy Class. Therese also worked at At Your Service Event Staffing as an Event Coordinator.

Overall, Therese Kozicki has developed a broad skill set in customer success, customer service, event management, client account management, and fitness training throughout their career.

Therese Kozicki has a BA (Hons) degree in History from SOAS University of London. Therese also holds an Advanced Diploma in Personal Training (REP's level 2 and 3) from the European Institute of Fitness Ltd. In addition, they have completed the Level 3 Award in Designing Pre & Post Natal Exercise Programmes from The Frame Academy. Therese also has a certification as an ACSM Fitness & Nutrition Coach from the European Institute of Fitness Ltd. Lastly, they have completed The Resistance Training Specialist Program from Integra London.

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