Carolyn Wills

Carolyn Wills currently serves as the Director of Contact Center Operations at Tidal Basin Group, where responsibilities include leading contact center operations, project implementation, and business development. Previously, Carolyn held positions such as Customer Technology Operations Manager at Xometry, where focus was on contact center technology solutions, and Customer Support Project Manager at Seco Tools, overseeing CRM implementation. Carolyn has extensive experience in contact center technology and operations management, with roles at Meritor, AxleTech International, Hewlett-Packard, and more. Carolyn started a career in customer service and project management at EDS and holds a Bachelor of Arts in Communications from Michigan State University.