Ina Toteva

Ina Toteva has extensive work experience in various roles. Ina is currently working as a Customer Service Manager at Tide since November 2022. Prior to that, from April 2016 to November 2022, they served as a Team Manager Airlines at Sutherland Global Services, where they managed a team of 40 professionals and achieved stable performance in providing customer service to clients.

From September 2014 to March 2016, Ina worked at Booking.com as a Content Editing Team Lead, overseeing an international team of content professionals. Ina implemented best practices, optimized processes, and launched an alliance between markets to positively impact the business. Before that, they were a Web Content Editor at Booking.com from August 2013 to August 2014, responsible for managing content quality and communication with hoteliers.

Prior to their roles at Booking.com, Ina worked as a Journalist at Economedia from June 2011 to August 2013, where they contributed to Karieri.bg, a popular HR-related product. Ina also served as an Operations Manager at SheVana from February 2012 to July 2013, focusing on project management, operations, innovation, and web content management.

Ina's earlier experiences include working as an Editor at MAARS News from May 2010 to February 2012, managing news websites and developing the Bulgarian section. Ina also worked as a Photographer at Kodak Express Digital Solutions from April 2009 to March 2011, providing print services and digital processing of pictures. In addition, they served as a Recruitment Specialist at Prosolars Inc. from January 2008 to March 2009 and as a Recruitment Manager at GMBG Ltd from September 2006 to January 2008.

Overall, Ina Toteva has a diverse background with experience in customer service, team management, content editing, journalism, operations management, recruitment, and photography.

Ina Toteva has a Master's degree in Slavic Philology from Sofia University St. Kliment Ohridski, which they obtained from 2004 to 2011. Additionally, they have a Specialist degree in Arabic studies and Middle East countries' international relations from the same university, which they completed from 2008 to 2010. In terms of additional certifications, they obtained "Developing Innovative Ideas for New Companies" from the University of Maryland, College Park's in July 2013, "Leading Strategic Innovations in Organizations" from Vanderbilt University/Coursera in May 2013, and "Foundations of Business Strategy" from the Darden School of Business/Coursera in April 2013.