Humberto Correa Jr

Humberto C. is an experienced IT professional with a focus on incident and problem management, currently serving as a Senior Incident and Problem Management Analyst at Tiffany & Co. since June 2018. Responsibilities include managing service-impacting incidents, coordinating with internal and external teams, and ensuring timely resolution of technical issues. Previous roles at Tiffany & Co. include Senior NOC Analyst and NOC Analyst, with extensive experience in system and network administration across a large infrastructure, supporting thousands of servers and network devices. Prior to Tiffany & Co., Humberto C. held various positions at IKEA Group, including Support Analyst II and I, where advanced support for Windows systems and AD issues was provided, along with responsibilities for onboarding and knowledge management.