Carmen Guan

Carmen Guan, PMP, is a Regional Programs & Process Manager for the Americas in Trust & Safety at TikTok, a position held since June 2024. Prior experience includes roles as Manager of the PMO in Post Sales Operations and Project Manager III in Support Operations at Motive from November 2021 to February 2024, and as an Associate Project Manager in Customer Service at Abbott from April 2021 to November 2021. Carmen also worked at JUUL Labs as Operations & Planning Lead and Project Coordinator for Customer Experience from November 2018 to July 2020, and held customer support roles at Scoot Networks, Cathay Pacific Airways, and Japan Airlines. Carmen earned a Bachelor of Arts in Sociology from the University of California, Riverside in 2014.