Saud Iqbal

Saud Iqbal currently serves as a Product Operations Specialist focusing on User Feedback at TikTok since February 2024. Previously, Saud held various roles at Klarna from November 2020 to February 2024, including Project Manager for Operational Readiness, Global Quality Insights Lead, and Voice of Customer Manager for the UK and Ireland. Responsibilities included quality assurance for consumer operations, stakeholder management, coordination of product changes, vendor performance management, root cause analysis, and team management. Prior experience at Starbucks as a Business Manager spanned from June 2016 to April 2021. Saud holds a Master’s degree and a Bachelor’s degree in International Business from Anglia Ruskin University. Additionally, participation in the Klarna Service Delivery Leadership Program was completed from June 2021 to February 2022.