Ada Z Cardoso Parussolo has extensive experience in IT and project management, currently serving as Gerente de Projetos Billing and IT Manager for Customer Care & Cognitive Digital Operations at TIM Brasil since May 2012. Responsibilities include managing assisted digital channels, implementing customer relationship management solutions, and participating in multidisciplinary squads to address high-volume incident issues. Prior roles include Senior Systems Analyst at Claro, where Ada worked on process automation projects and improved operational efficiency, and Systems Analyst positions at Triad Systems and TUYÚ Technology, focusing on data migration and process mapping for telecommunications clients. Ada holds an MBA in Corporate IT Architectures from FIAP and a Bachelor's degree in Computer Science from Universidade Cidade de São Paulo.
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