Ana Paula Coimbra Silva

Ana Paula Coimbra Silva is an IT Operations Consultant at TIM Brasil since March 2021, where responsibilities include supporting and operating the company’s systems, as well as resolving medium to high complexity technical issues related to systems and project demands. Previous roles at TIM Brasil include IT Operations Analyst and a position within Corporate Solutions focused on Microsoft Dynamics CRM and system analysis. Experience also includes customer service roles at Brasil Center Telecomunicações and Liq, providing back-office support and handling credit card inquiries. Ana Paula holds a degree in Information Technology Management from Universidade Candido Mendes and is pursuing a postgraduate degree in Digital Game Development, Animation, Interactive Technology, Videographic Design, and Special Effects at Faculdade Unyleya.