Nishanth Kannan

Nishanth Kannan is an accomplished professional with extensive experience in customer support and management. Currently serving as the Director of Customer Support at Time Management Systems, Inc. since 2017, Nishanth has established the company's first-ever KPIs and performance analysis, resulting in a 20% year-over-year revenue increase through effective up-selling and cross-selling strategies. Prior to this, Nishanth spent 13 years at Midcontinent, where roles included Customer Sales & Customer Experience Center Manager, Operations Manager, and Area Supervisor. Nishanth is recognized for transforming low morale environments into high-performing teams, achieving the highest satisfaction scores among over 90 teams. Nishanth began the career at Best Buy, serving as Geek Squad Supervisor and holding various sales-related positions from 2001 to 2004.