Samia Zahid

Samia Zahid possesses extensive experience in customer success and technical support roles across multiple organizations. Currently serving as a Pod Lead Customer Success Manager at TCP Software since January 2022, Samia leads and mentors a team, developing strategic customer success plans to enhance the value of SaaS products. Previous roles include Customer Success Manager and Technical Support Engineer at TCP Software, as well as Pod Lead Support and Technical Consultant at ibex. Pakistan, where responsibilities included team leadership and complex issue resolution. Earlier experience includes a Sales Development Representative role at Arascow, focusing on lead generation. Samia holds a Master's degree in Business Management from the University of Management and Technology and an ACCA qualification in Accounting and Finance from SKANS School of Accountancy.