John Shotwell

John Shotwell has a variety of work experience spanning over several years. John is currently working as an Information Technology Team Lead at TimeDoc Health, where they oversee the IT team. Prior to this role, they served as a Sr. IT Support Specialist at the same company, providing support to internal users, assisting with hardware and application issues, and managing the deployment of laptops to users.

Before joining TimeDoc Health, John owned their own consulting firm called JB Shotwell Consulting, where they assisted customers with technical support and big data needs. John also worked as a Product Support Associate at GetTheReferral.com, providing desktop support and relaying requests to the development team.

Earlier in their career, John held positions at Cisco Global Customer Success as a Technical Support Engineer, at EarthLink as an ITS Support Tech II, and at Websense as a Technical Support Specialist and Analyst. John also worked as a Network Translation Analyst at AT&T, a Tech Support at Hosting.com, and in technical support roles at CTSNET and American Title Insurance.

Overall, John has extensive experience in technical support, IT leadership, and customer service across various industries.

John Shotwell obtained a Bachelor's degree in Psychology from San Diego State University, which they completed between 1990 and 1995. Later, between 1999 and 2003, they pursued an Associate's Degree in Computer Information Systems and Computer Networking from Cuyamaca College. In 2015, they enrolled in UC San Diego Extended Studies and completed a Certificate in Business Intelligence Analysis between 2015 and 2017. Additionally, they acquired certifications in Business Intelligence Analysis from the University of California San Diego in November 2017. John also holds certifications in Network+ from Comptia and iNet+ from CompTIA, although the specific details regarding the month and year of obtaining these certifications are unknown.