Nikita Frydendal Callesen

Nikita Frydendal Callesen has a diverse work experience spanning several industries and roles. They began their career as a Customer Service Representative at Djurs Sommerland in 2006 and worked there until 2009. In 2011, they worked as a Salesperson at Molevitten, Anholt, and concurrently held a position as a Student Worker at Aarhus University.

In 2015, Callesen joined Betway Group as a Customer Service Specialist. Over the course of their tenure, they demonstrated exceptional leadership skills and were promoted to Quality Assurance Specialist. In this role, Callesen successfully increased the quality pass rate from 56% to 91% within six months by implementing a training program and identifying efficiencies. They were later promoted to Line Manager, where they managed performance and achieved a 14% increase in Customer Service Quality by focusing on individual team member goals and development.

Currently, Callesen holds key positions at TimeLog. They started as a Team Manager for Customer Success in November 2021 and transitioned to the role of Head of Customer Success in May 2023.

Nikita Frydendal Callesen's work experience demonstrates their strong leadership skills, ability to improve quality standards, and dedication to customer service excellence.

Nikita Frydendal Callesen completed their education in a chronological order. Nikita attended Rosmus Skole from 1996 to 2006. Later, from 2006 to 2009, they studied International Economics and Spanish at Grenaa Handelsskole. After that, in 2011, they enrolled at Aarhus University and pursued a Bachelor of Business Administration (BBA) degree. However, their field of study during this time is not specified. Finally, from 2012 to 2015, they attended Aalborg University and obtained a Bachelor's degree in International Business Communication & English.