Abraham Leay

Abraham Leay has a diverse work experience spanning several roles and industries. Abraham has worked as a Quality Assurance Manager at Timesheets.com since January 2023, where they use JIRA to report bugs and thoroughly test solutions on multiple platforms. Prior to this, Abraham worked as a Customer Service Team Lead at Timesheets.com from October 2018 to December 2022. In this role, they optimized processes, created reports, and ensured customer support requests were attended to promptly. Before becoming a team lead, Abraham was a Customer Service Specialist at Timesheets.com from January 2017 to October 2018. In this role, they focused on customer satisfaction, scheduling appointments, and assisting customers with product usage.

Abraham also gained skills as a Data Analyst at Thinkful from July 2020 to March 2021. In this role, they learned advanced Excel, SQL, Python, and Tableau skills to analyze data and develop data visualizations and insights. One notable project involved providing recommendations to improve Lariat Car Rental's profitability.

Additionally, Abraham worked as an IT Operations & Support Engineer at Brink's Inc from June 2016 to January 2017. Abraham was responsible for maintaining server stability, resolving outages, and managing Active Directory permissions.

Abraham's earliest work experience was as a Client Tech Support Sr. Representative at Dell from March 2012 to June 2016. Abraham successfully resolved client inquiries and effectively distributed workload among the team.

Overall, Abraham Leay has a strong background in quality assurance, customer service, data analysis, IT operations, and client support.

Abraham Leay is currently attending Universidad del Istmo in Panama as of 2021. No specific degree or field of study has been mentioned.