Daniel Stoeski

Daniel Stoeski has a diverse work experience spanning various technical support and analyst roles. Daniel most recently worked as a Technical Support Engineer at Tines starting in November 2022. Prior to that, they were a Customer Support Engineer at Contentful from October 2021 to November 2022.

Before that, Daniel worked at Zendesk where they held multiple roles. Daniel started as an Analyst in July 2019 and transitioned to a Technical Support Architect in March 2018, where they provided tier 3 technical support for global customers and served as an escalation point for customer support queries. Daniel also provided mentoring and training to Customer Advocates and Technical Support Engineers.

Daniel's earlier experiences include working as a Technical Support Engineer at PaperCut Software from January 2017 to February 2018, where they provided technical support and assistance to customers and resellers. Prior to that, they worked at V/Line as part of the Application Portfolio Management team, focusing on business/systems analysis, application management, and support.

Before their time at V/Line, Daniel held the position of Senior Support Engineer at tickbox from November 2014 to May 2016, where they provided 3rd level/escalation application support and managed developer and vendor relationships. Daniel also worked at Simonds Homes as the Applications Support Team Lead from August 2013 to September 2014, where they led a support team and managed relationships with developers and vendors. Daniel also worked as an Application Support Specialist at Simonds Homes from October 2011 to August 2013, providing 2nd and 3rd level support and handling business analysis, testing, QA, and project management responsibilities.

Daniel's earlier experiences include working as an IT Services Support Technician at Ivanhoe Grammar School from October 2008 to August 2010 and as a Software Support Analyst at MYOB from May 2007 to September 2008.

Daniel Stoeski attended La Trobe University from 2000 to 2004, where they pursued a Bachelor's degree in Business with a focus on Human Resource Management. In addition to their formal education, they have obtained several certifications. In October 2021, Daniel completed the "Cybersecurity at Work" course and the "Decision-Making Strategies" course, both offered by LinkedIn. Daniel also acquired expertise in "Goal Setting: Objectives and Key Results (OKRs)" through a LinkedIn certification obtained in the same month and year.