Vicki Sorensen

Vicki Sorensen has a diverse work experience spanning over several decades. Vicki currently holds the position of Global Head of Customer Success at Tines since February 2023. Prior to that, they worked at Salesforce for a significant period from 2016 to 2023. During their time at Salesforce, they served in various roles including Director, ProServices Engagement Manager, Director, Customer Success Portfolio Leader, and Customer Success Director. Their responsibilities included managing a portfolio of 3,000 accounts, leading a team of Customer Success Managers, overseeing project delivery, and driving customer engagement and business value development.

Before joining Salesforce, Vicki worked at BMC Software as a Lead Customer Success Executive from 2014 to 2016. In this role, they executed customer success programs, managed strategic accounts, fostered executive relationships, and delivered customer success plans.

Prior to their tenure at BMC Software, Vicki worked at Selectica as a Client Services Director from 2012 to 2013 and as a Senior Implementation Manager from 2009 to 2011. Vicki was responsible for sales scoping sessions, developing proposals, managing projects, and cultivating partnerships with clients.

Earlier in their career, Vicki worked at I-many as a Senior Business Consultant from 2004 to 2009, where they presented enterprise contract management and compliance management applications to clients. Vicki also served at SAP as a Senior Presales Consultant from 1996 to 2003, where they presented SAP CLM and Retail suite to clients, contributing to significant revenue closures.

Vicki's work experience dates back to 1991, where they started their career as an Area Sales Representative at Pitney Bowes. Vicki also held a marketing role at Manugistics from 1987 to 1991.

Vicki Sorensen graduated from the University of Maryland in 1991 with a Bachelor of Science (B.S.) degree in Business Administration and Management, with a focus on Transportation & Logistics.

In terms of additional certifications, Vicki obtained the following:

- Salesforce Certified Marketing Cloud Email Specialist from Salesforce in September 2016

- Salesforce Certified Service Cloud Consultant from Salesforce in September 2016

- Salesforce Certified Advanced Administrator from Salesforce in August 2016

- Salesforce Certified Sales Cloud Consultant from Salesforce in August 2016

- Salesforce Certified Platform App Builder from Salesforce in July 2016

- Salesforce Certified Administrator (SCA) from Salesforce in June 2016

- ITIL Foundation Certified from APMG International in June 2015

Vicki also holds the title of Salesforce Trailhead Ranger; however, the specific date of achievement is not provided.