🇨🇦 Shyle Braithwaite

Shyle Braithwaite, CSM, has an extensive work history with various companies. They have held leadership positions in customer care and customer success. Their most recent roles include Senior Director of Customer Care at Ting Internet and Tucows, where they were responsible for overseeing customer care operations. They also worked as a Customer Success Coach at Catalyst Software, where they provided coaching sessions to aspiring customer success leaders. Before that, they served as an Associate Member at Pavilion and as a Certified Professional Development Coach at Westend Coaching, focusing on personal and professional growth. They also held the position of Director of Customer Success & Support at Stamped.io and Shopify, where they led teams and ensured the success of merchant-facing operations. Additionally, they worked as Partnerships & French Account Lead at Diply, a popular website, and as a Digital Marketing & Communications Manager at Highstreet Asset Management.

Shyle Braithwaite, CSM 🇨🇦, has a diverse education history. In 2004-2006, they attended the University at Buffalo where they earned a Bachelor of Arts degree in Business Administration and Management, with a focus on General studies. In 2013-2014, Shyle pursued further education at Penn Foster Group, obtaining an Associate's degree in Business Management and Marketing.

In terms of certifications, Shyle has acquired an extensive range. These include the Certified Fiber to the Home certification from the Light Brigade in August 2022, the Certified Mentor certification from Mentorloop in May 2022, and the Fiber Foundations certification, also from the Light Brigade, in May 2022. Additionally, Shyle obtained the Integral Associate Coach certification from Integral Coaching Canada in October 2020 and the Talk Master Certification from Speaker Labs in February 2018. Shyle is also a Certified ScrumMaster® (CSM®) through the Scrum Alliance, having obtained the certification in February 2021. Lastly, Shyle holds the ICF Member Badge from the International Coaching Federation, which they obtained in March 2022.