Victoria Channell

Victoria Channell has a diverse work experience in various roles and companies.

Starting in 2012, they worked at EF Educational Tours as an Account Service Representative, consistently achieving high task completion rates and breaking down barriers between sales and service. In 2013, they were promoted to Senior Account Service Representative, taking on team lead responsibilities and developing positive customer relationships.

In 2014, Channell became a Service Operations Specialist, driving efficiency improvements between service and sales and providing weekly reporting on customer account statuses. Victoria increased collections by 60% and collected 50% of outstanding balances within one month.

From 2015 to 2016, they held the role of Account Services Team Lead, managing a team while maintaining their responsibilities from the previous role. Victoria achieved a 100% success rate in meeting service level goals and conducted staff training for the onboarding process.

In 2016, Channell transitioned to EF Educational Tours as an Associate Business Analyst, where they created a strategic business plan for a new insurance product, achieving 100% of the sales target and standardizing workflows.

In 2018, they joined Odoo as an Implementation Consultant, responsible for managing clients' successful implementation of Odoo ERP software. Victoria achieved significant growth, bringing in the most active users and $20K in monthly recurring revenue. Victoria also analyzed client processes and recommended software-based management and workflow improvements.

Channell was promoted to Consulting Team Lead in 2019 at Odoo, managing a team of 10 consultants, driving their career growth, and maintaining an active client base. Victoria also restructured the onboarding process, reducing ramp-up time by 25%.

Currently, Channell is working at Tipalti as a Manager of Implementations. Victoria managed a team of Implementation Managers, restructured the implementation methodology to decrease customer time to go live, and ran strategic initiatives to improve team efficiencies. Victoria also defined team goals and strategic objectives with management.

Overall, Victoria Channell has demonstrated strong leadership, strategic planning, and project management skills in their work experience.

Victoria Channell completed their Master of Business Administration (M.B.A.) degree with a specialization in Marketing from Hult International Business School. Victoria attended the school from 2016 to 2017. Prior to that, they obtained their BAH degree in Political Science from Queen's University, where they studied from 2006 to 2010. Victoria Channell also holds additional certifications, including a Mastership in Sales Coaching obtained from Winning by Design in April 2021, and a Mastership in Customer Success obtained in January 2021, from the same institution.