Dany Nurwendo

Dany Nurwendo has extensive work experience in the customer care field. Dany is currently the Head of Customer Care at TipTip, where they focus on accelerating creators' income-earning opportunities through interactive video sessions and on-platform tipping. Prior to this, Dany worked as the Head of Customer Care Operation at tiket.com, where they provided booking services for various travel and entertainment options.

Before joining TipTip and tiket.com, Dany held multiple roles at PT Smartfren Telecom Tbk. Dany served as the Head of Customer Care Operation, overseeing the satisfaction and service levels in various channels, and managing staff productivity. Dany also held positions as the Head of Fulfillment Ops and the Head of Contact Center, where they focused on reducing transaction volume and improving customer satisfaction.

Dany's career started at PT. SMART TELECOM, where they worked as the Fulfillment Ops Section Head, managing internet and cellular services. Dany also gained experience as a Supervisor Customercare at LinkNet - First Media, where they supervised daily operational tasks and provided support to customers.

Before entering the customer care field, Dany worked in customer relationship management at Citi, specifically in the retail banking division of Citibank Indonesia.

Overall, Dany Nurwendo has a strong background in customer care and has contributed to various companies in providing excellent customer support and enhancing customer experiences.

Dany Nurwendo earned an Associate's degree in Hotel, Motel, and Restaurant Management from Sekolah Tinggi Pariwisata Trisakti, from 1994 to 1998. Following that, from 1998 to 2000, Dany pursued a Bachelor's degree in Economics at Sahid Jakarta University.