Mirian Ariza

Mirian Ariza has a diverse work experience spanning various industries. Mirian started their career as a Pre-School Teacher Assistant at Nøtteliten Familiebarnehagen from January 2007 to February 2008. Mirian then worked as a Private Childcare provider for a family from November 2005 to June 2008, and also participated in an Au pair program from January 2005 to October 2005.

In 2009, Mirian worked as a Sales Representative at Green Worldwide Communication, where they focused on acquiring new clients for an English immersion program. Mirian provided detailed information about the program, contacted potential clients, and conducted visits and evaluations.

From May 2010 to March 2011, Mirian worked as a Childcare Provider for a private family. Mirian then joined Gwendolen House Nursery School in April 2011 as an Early Year Teacher Assistant (cover staff). After that, they worked as an Early Year Teacher at Puddle-Ducks Nursery School from June 2011 to July 2012.

Mirian gained experience in private childcare once again, taking care of two brothers in the Family Roncagliolo from May 2014 to August 2014, and in the Family Marte and Mutschler from September 2014 to April 2015, where they planned activities, games, and arranged social activities.

Mirian transitioned to the customer service field in 2015 when they joined Booking.com as a Customer Service Representative. Their responsibilities included handling reservations, modifications, special requests, and addressing problems and complaints via phone and email. Mirian followed communication procedures, guidelines, and policies.

Mirian then worked at Tiqets, starting as a Customer Service Agent from April 2017 to June 2018. Mirian dealt with customer complaints, assisted with complex and easy requests using different channels, and managed social media interactions. Mirian quickly progressed to the role of Customer Service Shift Lead in June 2018. In this position, they were fully responsible for the Customer Service Team during both day and night shifts, assisting the team, driving and monitoring their performance to achieve departmental targets. Mirian also remotely monitored peers from an outsourcing company. Mirian's strong performance and leadership skills led to their promotion as a Support Coordinator in April 2021, and subsequently as a Support Coordinator Senior in June 2022.

Mirian Ariza studied Communication, General at the Universidad de San Martín de Porres from 1999 to 2004. Mirian then pursued a CACHE, Children and Young People’s Workforce Diploma at JHP Training from 2011 to 2012. Finally, in 2012-2013, Mirian completed an Early Year Foundation Diploma at the UK Open Learning College.