Aleksandar Vuković

Head of Customer Happiness at TMS

Aleksandar Vuković has a diverse work experience history spanning several industries. Aleksandar began their career as a Television Editor at Radijus Vektor in 2007 and worked there until 2009. Following that, they joined Tehnomanija as a Salesperson from 2012 to 2013 before moving on to Gigatron Computer Center as a Sales Consultant from 2013 to 2015.

In 2015, Aleksandar joined NCR Corporation as a Remote Resolution Specialist until 2016, after which they transitioned to the role of Technical Support Specialist until 2018.

Since 2018, they have been working at TMS as a Technical Support Specialist. In October 2021, they were appointed as the Head of Customer Happiness. In this role, they supervise 3 technical support teams and is responsible for providing support for various products. Aleksandar communicates with customers, potential clients, resellers, and vendors regularly. Additionally, Aleksandar sets goals and tracks metrics for customer assistance and leads strategic projects such as feature planning and team growth within the company.

Aleksandar Vuković began their education at Electro Engineering High School Nikola Tesla from 2004 to 2007. Aleksandar successfully graduated from this institution, specializing in Audiovisual Communications Technologies/Technicians.

Following high school, Aleksandar pursued further education at the Faculty of Mechanical Engineering at the University of Nis from 2008 to 2015. During this time, they focused on Information Technology, although the specific degree obtained is not provided.

In addition to their formal education, Aleksandar Vuković obtained a certification in the basic course of C++ from Softline Education in Belgrade. Aleksandar achieved this certification in July 2012.

Links

Previous companies

Tehnomanija logo

Timeline

  • Head of Customer Happiness

    October, 2021 - present

  • Technical Support Specialist

    November, 2018

View in org chart