Cole Puls

Cole Puls is an experienced customer care and technical support professional with a diverse background in various sectors. Currently serving as a Customer Care Expert - Enterprise at Toast since August 2022, Cole resolves customer issues utilizing multiple software applications while assisting team members with alternative solutions. Prior roles include Escalation Support Manager and Senior Customer Care Specialist at First National Bank of Omaha, where responsibilities included handling escalated inquiries and coaching staff on customer care procedures. Previous experience spans positions at Apple, TEKsystems, and First Data Corporation, focusing on technical support, implementation engineering, and customer service. Cole holds a Bachelor of Arts in International Studies and Business from the University of Nebraska at Omaha and a Diploma in Spanish Language and Culture from Complutense de Madrid.