Emma Owen

Emma Owen has diverse work experience spanning over several companies and roles. Emma has served as a Product Owner at Together - loans, mortgages & finance since October 2022. Prior to that, they worked as a Change Manager at the same company from October 2021 to November 2022. Emma also held the position of Customer Support Manager at Together - loans, mortgages & finance from February 2016 to February 2022.

In 2015, Emma worked as an Operations Team Manager at Harrington Brooks. Emma joined Capita in 2007, where they served as a Team Manager for 8 years. In this role, Emma was responsible for managing a team of 12-15 direct reports, ensuring achievement of service levels, maximizing customer satisfaction, and leading recruitment and selection efforts. Emma also completed CIPD Level 3 in Human Resource Practices during their time at Capita.

Before joining Capita, Emma worked as a Team Manager at LBM from August 2006 to October 2007. Emma initially joined as a part-time telephony advisor and progressed to a managerial position where they were responsible for managing a team of 70 part-time employees. Emma's role also involved managing the transition process for new starters and implementing new processes.

Emma began their career as a Customer Advisor at G4S in August 2005. In this role, they handled inbound and outbound calls and was responsible for system navigation and record updates.

Emma's earliest work experience can be traced back to Asda Supermarket, where they served as a Department Administrator and Customer Service Clerk from 1996 to 2005.

Overall, Emma Owen has a broad range of experience in roles such as Product Owner, Change Manager, Customer Support Manager, Operations Team Manager, and Team Manager.

Emma Owen attended Trafford College from 2011 to 2012, where they studied Human Resources Management/Personnel Administration, General. Prior to that, they had also attended John Summers High School, although the specific dates and area of study are not provided.