Vedran Fak

Vedran Fak has extensive work experience in customer support roles. Vedran worked at Toggl from May 2016 to September 2020, starting as a Customer Support Agent and later becoming a Customer Support Team Lead. In their role as Team Lead, Vedran managed a distributed team of 11 people across different timezones, conducted regular 1on1s, and implemented operational improvements. Prior to Toggl, Vedran worked at Templatic from July 2011 to April 2016, initially as a Community Manager and later as a Technical Support Specialist. In the Technical Support Specialist role, Vedran primarily answered customer tickets, wrote documentation, created help videos, and performed QA testing.

Vedran Fak attended the Faculty of Organization and Informatics from 2006 to 2010, where they earned a Bachelor of Science degree in Information Technology.