Lauren Shields

Lauren Shields is a seasoned professional with extensive experience in program and project management within the utilities sector. Currently serving as a Program Manager within the Program Management Office at Toho Water Authority since June 2017, Lauren focuses on capital improvement and engineering projects. Lauren has held multiple roles at Toho, including Organizational Development Leader, where the emphasis was on aligning organizational strategy and promoting a customer-centric culture. Prior to Toho, Lauren worked at Orange and Rockland Utilities as a Project Manager, ensuring positive customer experiences during utility installations. Earlier roles include Office Manager and Operations Manager at CornerStone Telephone Company, as well as Local Manager at Verizon, where responsibilities included overseeing field technicians and managing telecommunications services. Lauren holds a Bachelor of Applied Science in Organizational Management from Mercy College.