Toho Water Authority
Lauren Shields is a seasoned professional with extensive experience in program and project management within the utilities sector. Currently serving as a Program Manager within the Program Management Office at Toho Water Authority since June 2017, Lauren focuses on capital improvement and engineering projects. Lauren has held multiple roles at Toho, including Organizational Development Leader, where the emphasis was on aligning organizational strategy and promoting a customer-centric culture. Prior to Toho, Lauren worked at Orange and Rockland Utilities as a Project Manager, ensuring positive customer experiences during utility installations. Earlier roles include Office Manager and Operations Manager at CornerStone Telephone Company, as well as Local Manager at Verizon, where responsibilities included overseeing field technicians and managing telecommunications services. Lauren holds a Bachelor of Applied Science in Organizational Management from Mercy College.
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Toho Water Authority
Established in October 2003 by a special act of the Florida legislature, Toho Water Authority is the largest provider of water, wastewater and reclaimed water services in Osceola County. The Authority currently serves 73,000 water, 71,000 wastewater and 10,000 reclaimed water customers in Kissimmee, Poinciana and unincorporated areas of Osceola County. The Authority owns and operates 20 water plants and 10 wastewater plants while maintaining 1,174 miles of water mains, 980 miles of wastewater mains, 242 miles of reclaimed water mains and 357 wastewater pump stations. With a 165 person workforce, the Authority treats and distributes approximately 35 million gallons of potable water and reclaims 21 million gallons of wastewater each day. Toho Water Authority (Toho) is the largest provider of water, wastewater and reclaimed water services in Osceola County. Toho currently serves over 100,000 customers in Kissimmee, Poinciana and unincorporated areas of Osceola County. Toho owns and operates 13 water plants and 8 wastewater plants. With a 300+ person workforce, Toho treats and distributes approximately 37.5 million gallons of potable water and reclaims 27 million gallons of wastewater each day. Toho is governed by a five-member board of supervisors responsible for approving all its operating policies and its $124 million operating budget. Toho was established for the sole purpose of providing regional stewardship over water resources in Osceola County.