Credit Control Manager

Who We Are

Tomorrow is a multi-service business accelerator for fashion brands. The Group helps brands to develop and achieve sustainable growth through a fully integrated service offering that includes investment, sales and distribution, consultancy and production. Tomorrow is led by CEO Stefano Martinetto and Chief Revenue Officer Giancarlo Simiri, which they acquired in 2011, with a vision to champion and foster entrepreneurial creativity within the fashion industry. The Group now has a carefully curated portfolio of emerging and established talent, across premium and contemporary menswear, womenswear and accessories, each working with one or more of Tomorrow’s integrated services. Tomorrows headquarter is in London with offices and showrooms in London, Milan, Paris, New York and Hong Kong. It currently employs 200+ people across three continents.

Who we're looking for

We’re looking for an enthusiastic Credit Control Manager to join our finance team in Milan. This role would be ideal for someone who has gained experience in this role and wants to direct the function while propelling their career forward.

What your day to day will look like

Reporting to the Group Finance Director and the Head of Finance, you will work as part of a wider team who are responsible for collecting outstanding debt from the company’s key credit accounts**.**

• Reviewing and improving Credit Control processes and policies

• Managing internal and external stakeholders and be the first point of contact for their enquiries

• Managing and mentoring the Credit Control team

• Ensuring payments are on track to be paid within the agreed terms

• Creating and adhering to KPIs for the department

• Negotiating payment plans and setting up terms and conditions

• Chasing overdue invoices and payments via telephone and email

• Creating weekly debtor reports and accounts information for internal departments

• Keeping detailed records of collection activities and conversations

• Effectively dealing with customer account queries/complaints, including liaising with other departments, to ensure they are brought to a satisfactory conclusion

What you need to succeed

• Prior experience in a similar role
• Excellent customer service
• Fluent in English and Italian is mandatory
• Analytical skills, accuracy, and thorough attention to detail
• Able to keep calm under pressure and a diplomatic but firm manner
• Excellent verbal and written skills as you will be communicating with clients over the phone and via email
• Experience working within an international fashion business would be advantageous

What we Offer

Type of contract: Permanent contract in accordance with the CCNL applied in the company (Terziario-Confcommercio).

Salary: to be determined according to the candidate's experience.

Daily meal vouchers valued at 8 euros for each day worked. 

Possibility of Smart Working.

Placement in an international, meritocratic, and fast-growing environment.

Start date: as soon as possible.

In accordance with the European General Data Protection Regulation 679/2016 and the new Privacy Code 101/2018 et seq. mm. we inform candidates that their data will be processed for the purposes of selection and eventual inclusion in the Tomorrow Group workforce, where applicable.

The advertisement is intended for both sexes in accordance with Legislative Decree No. 216 of 9 July 2003 / Implementation of Directive 200/78/EC for equal treatment in employment and occupation.