Customer Success Manager (m/f/d) – German Native Speaker

WHAT WE DO AT TOOLSENSE

ToolSense was founded in June 2017 by Alexander Manafi, Benjamin Petterle, and Rostyslav Yavorskyi with the vision to support maintenance, repair, and operation teams by digitizing asset processes, enabling automation & empowering smarter decisions.

Through unifying assets, people & processes in ToolSense, the lives of frontline workers become easier & asset-intensive industries become more efficient.

ToolSense has already won numerous international customers from the facility services & construction industry and renowned industry awards, such as the “Interclean Innovation Award” or the “Construction Equipment Forum Startup Award”. Furthermore, ToolSense recently raised an €8m Series A investment round led by PwC IIoT to double down on its strategy of digitizing asset-intensive industries.

Equal opportunity: At ToolSense, we focus on results. We believe that a diverse team achieves better results faster. So here’s the deal: You bring in your very own perspective. We promise to judge your qualifications and performance, not your age, sex, sexual orientation, religion, skin color, gender identity, family status, or disability.

YOUR RESPONSIBILITIES

• You provide first-level support to our customers, addressing their immediate technical and product-related queries effectively

• You are the direct contact person for our customers and accompany them through the entire customer lifecycle: from the initial requirements analysis and implementation to the long-term improvement of processes and realization of growth potential

• You meet with our customers regularly (remotely or on-site) and help them get the most out of ToolSense

• You work closely with our product team and help ensure that our product is constantly evolving based on customer feedback & that improvements have the greatest possible added value for all customers

• You help build the Customer Success Team at ToolSense and take responsibility for the further development of internal processes

YOUR PROFILE

• You have first professional experience (1+ years) in (strategy / process) consulting, customer success, account management or similar - ideally in an asset-intensive industry (e.g. construction or facility services) or in the B2B software environment

• You have successfully completed your studies (e.g. business or engineering)

• You have excellent English skills and native-level German proficiency; additional languages are a big plus, as we have a worldwide customer base

• You enjoy communicating with customers, are goal-oriented, and distinguish yourself through excellent communication skills and assertiveness

• You have experience in the conception and execution of workshops and product trainings

• You have technical affinity and even in difficult situations you have the ability to stay calm, penetrate problems and topics in detail, and find creative solutions

• You have first experience in project management

• You are honest and challenge us with your open feedback to continuously develop our product & organization further

WE OFFER

      

• Modern and pet-friendly office in the city center of Vienna (close to U1/U4 Schwedenplatz)

• Latest hardware

• Subsidy for lunch

• Great barista coffee, tea, fresh fruits, and snacks at the office

• Lots of freedom to implement your ideas

• A dynamic and innovative working environment with flat hierarchies

• Very transparent, honest, and customer-centric culture

• A highly motivated, experienced, and cooperative team that will always support you

• Always keep moving forward: we offer you lots of internal and external training to improve

Interested? Great - we’d love to hear from you!