Edchel de Sagun

Edchel de Sagun has a diverse work experience spanning over several years. In 2004, they worked as a Postman at Correos for four years. From 2010 to 2018, they served as an IT Support Technician at IE Business School, where they provided technical support for students' personal computers, configured mail clients, and resolved software and hardware issues. From 2018 to 2019, they worked as a Service Engine, Service APPS and Self-Help Technician at EasyVista, where they maintained and improved the company's tool for different departments, managed incidents, and created forms. Edchel then joined IE Business School again in 2019 as a Servicenow Technical Support, responsible for maintaining and improving the tool, incident management, and knowledge base management. Their most recent position is as an IT Support Specialist at TOQIO, starting in 2021.

Edchel de Sagun attended IES Virgen de la Paloma from 2008 to 2010, where they obtained a degree in "FP Superior" with a field of study in "Administración/Administrador de redes y sistemas." In terms of additional certifications, Edchel de Sagun obtained the following: EasyVista Expert from EasyVista in November 2018, Customer Experience Management from Instituto de Empresa in February 2018, EasyVista Foundation from EasyVista in December 2017, Fundamentos ITIL v3 from ITIL Certified in 2010, and Cisco CCNA & CCNP from Cisco in March 2010.