Nicola Ratcliffe

Nicola Ratcliffe has a diverse work experience in roles such as Customer & Digital Delivery Lead at Torfaen County Borough Council, Director at RA Ltd, Consultant at RedQuadrant, Transformation Consultant at GOSS Interactive, Consultant at RedQuadrant, Head of Customer Services at Gloucestershire County Council, and Head of ICT, Procurement & Customer Services at Kennet District Council. Throughout their career, Nicola has demonstrated expertise in strategy development, organisational change, process improvement, project management, customer focus, and effective leadership. Nicola has a strong background in the public sector and has actively contributed to the transformation and growth of organizations through their skills in service design, customer insight, and partnership working.

Nicola Ratcliffe obtained an MBA in Business Administration from the University of Bath in 2003. Prior to that, they received a DMS in Management from Trowbridge College in 1999. In addition, they have obtained a certification as a Certified Trainer - Engage from Engage Process, although the specific month and year of completion are not provided.