Shijo Joseph

Shijo Joseph is a knowledgeable professional in customer relations and account management with a robust background in various financial and service sectors. Currently serving as a Customer Relations Representative in Account Receivable Operations at Toronto Hydro since November 2022, Shijo previously held positions at CIBC from July 2019 to November 2022, including Mortgage Processing Officer and Creditor Insurance Specialist. Responsibilities at CIBC involved handling client inquiries related to various insurance products, processing cancellations, and ensuring accurate mortgage application reviews. Prior experience includes a role as an Associate at the State Bank of India, delivering exceptional customer service, and working as a Junior Associate at Fragomen Immigration Services, providing immigration support. Shijo's educational background includes an MBA in Marketing and Operations from Rajagiri Centre for Business Studies and a BA in English Language and Literature from Loyola College.