Kevin D'Souza

Kevin D'Souza possesses extensive experience in airport operations and customer service management, currently serving as an Officer in Apron Operations at Greater Toronto Airports Authority since August 2019. Previously, Kevin held various roles at Air Canada from March 2014 to August 2019, including Customer Service Delivery Excellence Manager for Airports, Scheduling and Facility Planning Manager, Gate Planner at YYZ, and Lead Station Attendant, where a strong focus was placed on safety and on-time performance. Additionally, Kevin worked as a Duty Manager at Swissport from September 2012 to March 2014, overseeing staff compliance with safety standards and managing daily resource allocation. Kevin's educational background includes studies at Sault College of Applied Arts and Technology.