Michael Keach

Michael Keach is a seasoned Customer Experience Leader with over 13 years of experience in business and contact center operations, complemented by 20 years of service in the United States Air Force. They have directed high-performing teams in diverse environments, achieving notable improvements in customer satisfaction and operational efficiency across various roles, including their current position as Quality Manager at Rentokil Terminix and as Senior Manager at Torrid. Previously, Michael held key leadership positions at Travelers and Wayfair, where they implemented innovative strategies that significantly enhanced service operations. Holding a Bachelor's degree in Accounting from Wesley College, they continue to champion the customer experience and foster team empowerment and growth.