Founded in 2003 by Matt Connell, Total Military Management (TMM) was formed to develop beneficial, profitable programs for agents and household goods carriers who serve the military marketplace.

To accomplish this TMM consults for and forms partnerships with carriers who wish to have their authority developed. TMM specializes exclusively in Department of Defense (DoD) business with 100% of our efforts focused on making DoD traffic more profitable for both agent and carrier. TMM understands the diverse and unique circumstances encountered by both agent and carrier. This enables TMM to fully appreciate the needs and requirements of carriers and agents and allows us to develop effective programs and processes that are beneficial to all parties.

Military

TMM, Inc.

Matt Connell

Ricky Ksenzakovic

Ron Mallonee

John Bedford

Rick Mason

Leah Preston

John Callihan

The Customer Support and Claims team at TMM, Inc. is dedicated to providing exceptional service to both agents and household goods carriers involved in the military marketplace. This team handles inquiries, resolves complaints, and processes claims efficiently to ensure a smooth operational experience. By leveraging their expertise in Department of Defense traffic, the team tailors support and claims processes to meet the unique needs of this sector, ultimately enhancing profitability and satisfaction for all stakeholders involved.

Customer Support and Claims

Leadership Team

Operations Team

Customer Support and Claims

About

Team members

Other teams at TMM, Inc.

Leadership Team

Operations Team